Terms & Conditions

Welcome to the Be Healthy & Well Virtual Chat Assistant (referred to below as the "Chat Service," "we," "us," or "our").

This webpage governs your access to and use of our automated interactive chat platform hosted on https://bhealthy&well.com and any associated applications. By initiating a chat session, checking an acknowledgment box, or otherwise interacting with the Chat Service, you ("User," "you," or "your") enter into a legally binding agreement and agree to comply with and be bound by these Terms and Conditions and our incorporated Privacy Policy.

Chat Box Terms and Conditions & Medical Disclaimer

Last Updated: October 16, 2026

Welcome to Be Healthy & Well. Our chat Assistant (the "Chat Service"). Please read these Terms and Conditions ("Terms") carefully before using the Chat Service. By checking the agreement box or by interacting with the Chat Service, you agree to be bound by these Terms. If you do not agree to these Terms, you are not authorized to use the Chat Service.

1. NO MEDICAL ADVICE OR EMERGENCY USE

Not Medical Advice: The information, content, and responses provided by this Chat Service are for general educational, administrative, and informational purposes only. They do not constitute medical advice, diagnosis, treatment, or clinical care.

No Doctor-Patient Relationship: Your use of the Chat Service does not create a doctor-patient, therapist-patient, or any other fiduciary healthcare relationship between you and Be Healthy & Well or any of its licensed professionals.

Do Not Use for Emergencies: THE CHAT SERVICE IS NOT AN EMERGENCY RESPONSE SYSTEM. If you are experiencing a medical emergency, acute symptoms, or life-threatening conditions, please immediately call 911 or go to the nearest emergency room.

2. DISCLOSURE OF AUTOMATED/AI INTERACTION

Automated Assistant: You hereby acknowledge and agree that you are interacting with an automated artificial intelligence (AI) assistant, virtual agent, or automated system, and not a live, human healthcare provider.

Accuracy Disclaimer: Because the responses are automated, they may contain errors, omissions, or inaccuracies. You should never delay seeking professional medical advice, disregard medical advice, or alter any treatment plan based on information retrieved from this Chat Service.

3. USE ELIGIBILITY & REVENUE POLICIES

Age Requirements: The Chat Service is intended solely for users who are at least [18] years of age or the age of legal majority in their jurisdiction.

Permitted Use: You agree to use the Chat Service only for legitimate inquiries, such as seeking general information about our services, clinic hours, location, or scheduling processes. You agree not to use the Chat Service to upload malicious code, engage in spam, or scrape data.

4. DATA PRIVACY, SECURITY & HIPAA

Submission of Personal Data: While [Insert Practice/Company Name] maintains administrative, physical, and technical safeguards, you are advised not to input highly sensitive personal data, financial information (such as credit card numbers), or exhaustive medical histories into the chat interface unless explicitly prompted by a secure portal.

Data Logging: Conversations through the Chat Service may be recorded, logged, and reviewed for quality assurance, training, compliance, and system safety purposes in accordance with our Privacy Policy.

5. LIMITATION OF LIABILITY & INDEMNIFICATION

As-Is Basis: The Chat Service is provided on an "As-Is" and "As-Available" basis without warranties of any kind, either express or implied.

Limitation of Liability: To the maximum extent permitted by law, Be Healthy & Well, its affiliates, physicians, employees, and software providers shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your access to, reliance upon, or use of the Chat Service.

6. OPT-OUT AND HUMAN ALTERNATIVE

You may discontinue your use of the Chat Service at any time. If you prefer to communicate directly with a human administrative staff member or licensed clinical provider, please close this window and call our main office directly at 804.616.4378 during regular business hours.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@bhealthynwell.com or by mail using the details provided below:

PO Box 2947, CHESTERFIELD, VA, 23832, United States